Frequently Asked Questions

Hillstone Apartments stands out among apartments in Puyallup by offering thoughtfully designed one- and two-bedroom apartment homes with movable kitchen islands, Samsung French-door refrigerators, air conditioning, and a covered patio lounge featuring a double-sided fireplace, television, and soft seating. Residents also benefit from convenient access to WA-512, SR-167, shopping, parks, employers, and other neighborhood destinations while enjoying a professionally managed living experience.

The leasing office at Hillstone Apartments is open by appointment only. Prospective residents should confirm current leasing office hours on the property website or by contacting the leasing team directly.

The leasing team at Hillstone Apartments can be reached by phone at 253-888-2519, by email at Hillstone [email protected], or through the online contact form. Contacting the leasing office is the best way to ask questions about availability, pricing, and tours.

Renters insurance is required at Hillstone Apartments, subject to the lease terms and community policy. Residents may use an approved renters insurance provider or enroll through the Assurant program offered by the community.

Hillstone Apartments offers a resident referral program for current residents, subject to program terms, eligibility, and availability. Residents should contact the leasing office for current referral details and reward information.

Hillstone Apartments is currently pre-leasing for apartment homes with anticipated availability beginning August 21, 2026. Prospective residents should contact the leasing team for current waitlist or pre-leasing procedures.

Hillstone Apartments is a smoke-free community, and smoking or vaping policies apply to apartment homes, common areas, and amenity spaces. Residents should review the lease agreement and community policies for complete details.

The leasing team at Hillstone Apartments supports English, and additional language assistance may be available depending on staffing and resources. Prospective residents should contact the leasing office to confirm current language support options.

Prospective residents can schedule a tour of Hillstone Apartments by contacting the leasing office or submitting a form on the Schedule a Tour page.

Hillstone Apartments offers in-person guided tours. Prospective residents should contact the leasing office to confirm current tour availability and scheduling options.

Prospective residents at Hillstone Apartments may be able to tour a specific floor plan, apartment view, or similar layout depending on current availability. The leasing office can recommend the best available touring option.

Hillstone Apartments offers tours by appointment. Weekend or after-hours tour availability should be confirmed directly with the leasing office based on staffing and scheduling.

A valid government-issued photo ID is required for tours at Hillstone Apartments. Additional documents, such as proof of income, may be helpful if you plan to submit an application after your visit.

Current apartment availability at Hillstone Apartments can be viewed on the property website or confirmed with the leasing office. Availability changes frequently based on applications, move-ins, and upcoming vacancies.

Hillstone Apartments periodically offers rent specials and move-in promotions. Prospective residents should contact the leasing office or visit the property website for the most current offers, as promotions are subject to change.

Hillstone Apartments offers one-bedroom and two-bedroom apartment homes in Puyallup. These floor plans are designed to accommodate a variety of household sizes and lifestyles.

Apartment homes at Hillstone Apartments range from approximately 625–695 square feet for one-bedroom homes and 980–1,115 square feet for two-bedroom homes. Individual floor plans may vary slightly.

Apartment homes at Hillstone Apartments include features such as Samsung French-door refrigerators, movable kitchen islands, and air conditioning. Interior finishes and features may vary by apartment home and floor plan.

Apartments at Hillstone Apartments include both air conditioning and heating to provide year-round comfort. Heating and cooling systems may vary slightly by apartment home.

Select apartment homes at Hillstone Apartments include private balconies or patios, depending on the floor plan and apartment location. Residents should confirm these features for their selected home.

Additional on-site storage at Hillstone is not available, subject to current inventory and lease terms.

Apartment homes at Hillstone do not include smart-home features.

Hillstone offers accessible apartment features and step-free routes in select areas of the community. Prospective residents who need accessible features should contact the leasing office to discuss available options and accommodations.

Hillstone Apartments is located at 206 27th Ave SE, Puyallup, WA, in the South Hill/Bradley Heights area. The community offers convenient access to shopping, dining, employers, WA-512, SR-167, and other everyday destinations.

Hillstone Apartments is located within the Puyallup School District. Residents should verify attendance boundaries and enrollment requirements directly with the school district, as boundaries may change.

Parks near Hillstone Apartments include Bradley Lake Park, Manorwood Park, Rainier Woods Park, Wildwood Park, and the Washington State Fairgrounds, providing convenient access to outdoor recreation, walking trails, and green space.

Within approximately 10 minutes of Hillstone Apartments, residents can find Fitness Quest Puyallup for fitness, Good Vibes Espresso for coffee, and grocery shopping at Fred Meyer or Walmart.

Nearby destinations include the Washington State Fairgrounds, Costco, South Hill Mall, Regal Cinemas, MultiCare Good Samaritan Hospital, Kaiser Permanente Medical Center, and other shopping and dining options throughout Puyallup.

Public transportation near Hillstone Apartments includes the Puyallup Sounder Station and bus service near Meridian S & 9th Ave SE, providing regional transit access throughout the area.

Rent at Hillstone Apartments varies based on the selected floor plan, apartment location, and current market availability. Prospective residents should review the current pricing online or contact the leasing office for the latest rates.

Hillstone Apartments currently offers 12-month lease terms, subject to availability and current leasing conditions.

The standard security deposit at Hillstone Apartments is $300, subject to screening results. If an applicant receives a conditional approval, the community offers a Guarantors bond deposit alternative, subject to eligibility and approval requirements.

Residents may be charged a $60 application fee, a $300 administrative fee, and a $300 security deposit, along with any other applicable move-in costs required at lease signing.

Monthly rent does not include utilities. Residents are responsible for water, sewer, trash, electricity, and internet service. Additional recurring costs may apply depending on parking selections and optional services.

Early termination at Hillstone Apartments includes a lease buyout fee equal to two months' rent, plus repayment of any leasing concessions that were provided. Residents should review their lease agreement for complete terms.

Lease renewal information, including renewal rates and available options, is typically provided 90 days before the lease expiration date, subject to the lease agreement and applicable regulations.

Applicants can complete the online application through the Hillstone Apartments website or work directly with the leasing office to submit the required documentation and screening information.

Application approvals typically take 24 to 72 hours, depending on document completion and screening turnaround times.

Applicants are generally required to demonstrate household income equal to at least 2.5 times the monthly rent. Qualification also includes credit, criminal background, eviction, and rental history screening.

Hillstone Apartments accepts guarantors for applicants who need additional income qualification support, subject to the community's rental criteria.

Hillstone Apartments conducts criminal background, credit, and eviction screening as part of the application process, subject to applicable laws and community screening policies.

The application fee is $60 and the administrative fee is $300. The administrative fee is non-refundable, while refund policies for other fees are subject to community policy and applicable law.

Roommates may apply together. Household income is combined, and applicants are screened together according to Hillstone Apartments's rental qualification standards.

If an application is not approved, applicants are notified according to the community's screening procedures. Any refundable fees will be returned in accordance with community policy. Hillstone Apartments refunds the security deposit when applicable.

Residents at Hillstone Apartments can pay rent through the online BILT resident portal, which may support options such as ACH, debit card, credit card, or other electronic payment methods.

Hillstone Apartments does not offer flexible rent payment options or payment plans.

Additional fees associated with paying rent at Hillstone Apartments can include late fees and payment method fees. Residents should review the lease for the exact late fee structure, timing, and any related payment policies.

Hillstone Apartments offers electronic statements and auto-pay through the resident payment platform, helping residents manage rent more efficiently. Auto-pay settings, statement access, and payment reminders may be available through the portal.

Comcast services Hillstone Apartments, and fiber internet is installed in every apartment home. Availability and service speeds should be confirmed directly with the provider.

Utilities are not included in the monthly rent at Hillstone Apartments. Residents are responsible for water, sewer, trash, electricity through their service provider, and internet service.

Typical monthly utility costs at Hillstone Apartments depend on the floor plan, apartment size, occupancy, seasonal usage, and local provider rates.

Hillstone Apartments offers open parking, covered carports, EV parking spaces, and EV-equipped carports. Assignment and availability vary based on the selected parking option.

Parking is available for an additional monthly fee and is not included with rent. Open parking is $35 per month, carports are $75 per month, EV parking spaces are $85 per month, and EV carports are $125 per month.

Hillstone Apartments offers electric vehicle charging stations for residents. EV charging is available in designated EV parking spaces and EV carports.

Hillstone Apartments does not offer bike storage.

Hillstone Apartments offers a resort-style swimming pool with lounge seating, daybeds, restrooms, and showers; a covered patio lounge with a double-sided fireplace and television; an outdoor kitchen, BBQ area, and dining space; a fully equipped fitness center with yoga room; resident great room with billiards; community kitchen with coffee bar; playground; landscaped outdoor gathering areas; private Zoom rooms; secure package room; bike racks; gazebo; and open green spaces.

Hillstone Apartments has a resort-style swimming pool. Pool hours are 7:00 a.m. to 10:00 p.m., subject to community rules and seasonal operations.

Hillstone Apartments offers a fully equipped fitness center with a dedicated yoga room. The fitness center is available 24 hours a day, 7 days a week for residents.

Hillstone Apartments offers a resident clubhouse and gathering spaces. Contact the leasing office for reservation details.

Hillstone Apartments offers private work cubicles and Zoom rooms that support remote work. Please contact the leasing office for hours and additional details.

Package deliveries are stored in a secure package room with controlled fob access to help protect resident deliveries.

Hillstone Apartments offers resident events and community activities. Programming varies throughout the year.

Hillstone Apartments utilizes security cameras and courtesy patrol services as part of its community security program.

Hillstone Apartments does not currently offer an on-site dog park or dedicated pet amenities.

Hillstone Apartments allows up to two pets per apartment home. A $300 pet deposit and $300 non-refundable pet fee are required. Breed restrictions apply, including Pit Bull, Alaskan Malamute, Akita, Rottweiler, Doberman Pinscher, Staffordshire Terrier, Presa Canario, Chow Chow, American Bulldog, German Shepherd, Saint Bernard, Karelian Bear Dog, Husky, Great Dane, hybrids or mixes of these breeds, and certain exotic animals.

Service animals and emotional support animals are accommodated in accordance with applicable federal, state, and local laws. Residents requesting a reasonable accommodation should contact the leasing office regarding the required documentation and approval process.

Residents can submit maintenance requests through the resident portal available on the Hillstone Apartments website. For emergency maintenance after business hours, residents should call the main community telephone number and follow the prompts to reach the on-call maintenance team.

Maintenance response times at Hillstone Apartments depend on the type of issue, service priority, parts availability, and staff scheduling. Routine requests are generally addressed as promptly as possible, while urgent issues are prioritized based on severity.

Emergency maintenance generally includes issues such as active flooding, major plumbing leaks, loss of essential utilities where applicable, fire-related hazards, security concerns, or other conditions that may threaten resident safety or property. Residents should contact the emergency maintenance line for qualifying after-hours emergencies.

Hillstone Apartments provides preventive maintenance services, including filter changes and pest control as part of the community's maintenance program.

Before move-in, residents must establish electrical service, obtain renters insurance listing Hillstone Apartments as an interested party, sign all lease documents, and provide certified move-in funds. The apartment home is professionally cleaned and prepared before move-in.

Hillstone Apartments provides a move-in checklist to residents. The community does not maintain a preferred local movers program.

Hillstone Apartments do not have a reserved area for move-in and move-out.

Residents are required to provide a 20-day notice before moving out. Additional move-out requirements, including key return and apartment condition standards, are outlined in the lease agreement and move-out instructions.

Security deposit refunds are processed in accordance with the lease agreement and Washington law after applicable deductions for damages, cleaning, unpaid balances, or other authorized charges. Apartments should be professionally cleaned and returned in substantially the same condition as received to maximize the refund.

Hillstone Apartments accepts corporate leases with owner approval.

Hillstone Apartments accepts affordable housing vouchers or other rental assistance programs on select units, subject to applicable laws, program requirements, and community availability. Prospective residents should contact the leasing office for the most current information.

Hilstone Apartments does not offer a preferred-employer program.

Hillstone Apartments offers a guarantor program for applicants who need additional income qualification support. The community does not offer by-the-bed leasing, and lease terms remain subject to current availability.

Hillstone Apartments offers furniture rental through CORT, allowing residents to furnish their apartment home with flexible rental packages.

Hillstone Apartments includes sustainability features such as energy-efficient appliances, LED lighting, smart thermostats, recycling, and electric vehicle charging stations.

Hillstone Apartments includes energy-efficient appliances and building systems designed to support more efficient apartment living. Specific features may vary by apartment home.